Member Service Policy

Aim

To know the needs of the members/customers and to treat them as of the highest priority at all times.

Systems

Every system and procedure shall be designed, as far as possible, and operated, as far as practicable to meet the needs of the members/customers; specific aims will include: convenience, accuracy, reliability, timeliness and simplicity of use.

Customer Relations

It is the aim of CLICO Credit Union Management and Staff to establish and maintain a Business which will be conducted efficiently and speedily. Pertinent information will be supplied forthwith, particularly when any sort of problem may arise.

Environment

All aspects of the premises, which are open to our members/customers will be maintained to ensure cleanliness, safety and convenience.