Clico Credit Union

FAQS – online credit card payment

Welcome!

Before you begin using our CCU online credit card payment portal, please take a few moments on our Frequently Asked Questions (FAQs) to assist with your experience. To complete your transaction, you are required to know the following:

  • Your member account number
    • If you do not have your online banking credentials, then click here to apply for them.
  • Type of payment to be made
  • The amount to be paid

If you have any additional questions, please email us at onlinebanking@clicocu.com

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Do I need an online banking account with CCU to make a payment?

Yes, you must have your online banking credentials to access the online payment facility. If you do not have your online banking credentials, CLICK HERE to register.

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What transactions can be made using CCU’S Credit Card Online Payment Facility?

Payment transactions that can be made are:

  • Loan installment – Payment to Loans.
  • Insurance payment – Payment for COLFIRE, Cred U Med, CUNA-FIP plans and policies
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How long does the payment take to process?

Payments take 2 business days to be processed. You can thereafter, login to your online banking facility to view your payment. If you have a question about your transaction you can contact us at onlinebanking@clicocu.com.

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Are all types of credit cards accepted?

The Credit cards that are accepted:

  • VISA
  • MASTERCARD
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Can I use my debit card to make a payment?

No, this system only facilitates credit card payments.

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What currency will my payment be made in?

All payments will be made in Trinidad and Tobago dollars (TTD).

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Are there additional fees for making a payment using this method?

There are no additional CCU fees with this transaction. Please note your standard credit card fees will apply. You can refer to your Credit Card provider for details.

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Will I have to complete a Source of Funds document for large payments? And if so, will the payment only be processed after completing the form?

Yes, a Source of funds form is necessary for payments over $25,000.00. Once your transaction is complete, please send your completed and signed Source of funds form along with a valid copy of your National Identification, Passport or Driver’s Permit to onlinebanking@clicocu.com.

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Will I be getting a notification when the payment has been applied?

You will receive an email to indicate that your transaction is being processed. Alternatively, you can setup the “Alert” function within the Online Banking Facility to notify you upon any account updates.

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Do I need to email proof of payment e.g., a screenshot of the transaction?

This is not necessary as all transactions will be collated automatically. A summary of your payment will be sent to you via email.

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What is the maximum payment amount that can be made?

The maximum payment is reliant on your credit card’s payment limit.

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If I have any questions, concerns or difficulties making my payment, who can I contact?

You can contact us at onlinebanking@clicocu.com or call us at 624-0669.

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Is this payment method secure?

Yes. CCU has implemented an SSL Digital Certificate that authenticates our website and enables an encrypted HTTPS connection. This connection protects the exchange of valuable information you send or receive from our website in a private and secure manner.