Do I need an online banking account with CCU to make a payment?

Saturday, December 4th, 2021

Yes, you must have your online banking credentials to access the online payment facility. If you do not have your online banking credentials, CLICK HERE to register.

What transactions can be made using CCU’S Credit Card Online Payment Facility?

Saturday, December 4th, 2021

Payment transactions that can be made are:

  • Loan installment – Payment to Loans.
  • Insurance payment – Payment for COLFIRE, Cred U Med, CUNA-FIP plans and policies

How long does the payment take to process?

Saturday, December 4th, 2021

Payments take 2 business days to be processed. You can thereafter, login to your online banking facility to view your payment. If you have a question about your transaction you can contact us at onlinebanking@clicocu.com.

Are all types of credit cards accepted?

Saturday, December 4th, 2021

The Credit cards that are accepted:

  • VISA
  • MASTERCARD

Can I use my debit card to make a payment?

Saturday, December 4th, 2021

No, this system only facilitates credit card payments.

What currency will my payment be made in?

Saturday, December 4th, 2021

All payments will be made in Trinidad and Tobago dollars (TTD).

Are there additional fees for making a payment using this method?

Saturday, December 4th, 2021

There are no additional CCU fees with this transaction. Please note your standard credit card fees will apply. You can refer to your Credit Card provider for details.

Will I have to complete a Source of Funds document for large payments? And if so, will the payment only be processed after completing the form?

Saturday, December 4th, 2021

Yes, a Source of funds form is necessary for payments over $25,000.00. Once your transaction is complete, please send your completed and signed Source of funds form along with a valid copy of your National Identification, Passport or Driver’s Permit to onlinebanking@clicocu.com.

Will I be getting a notification when the payment has been applied?

Saturday, December 4th, 2021

You will receive an email to indicate that your transaction is being processed. Alternatively, you can setup the “Alert” function within the Online Banking Facility to notify you upon any account updates.

Do I need to email proof of payment e.g., a screenshot of the transaction?

Saturday, December 4th, 2021

This is not necessary as all transactions will be collated automatically. A summary of your payment will be sent to you via email.