Frequently asked questions
Standard check-in time is 3:00 PM, and check-out is 12:00 noon. We strive to accommodate flexible check-in and check-out times. However, check-ins later than 7:00 PM incur a late check-in
fee.
– Peak periods include dates leading up to and during all public holidays and the summer months (Carnival, Easter, July, August, and December 15th – 31st ,all periods outside of those identified as peak, is referred to as off peak).
*During peak periods, Ortanique Villa is rented as a whole and not by individual sections.
Payment can be made via:
- Credit card
- Direct deposit
- Bank transfer
- Transfer from a CCU member deposit account
- Cash at our offices
*Please note that cash payments are not accepted at any of CCU Villas.
– Cancellations made 30 days prior to check-in date will receive a full refund.
– Cancellations made 14 days prior to check-in date will receive a 50% refund.
– No refunds will be given for cancellations made within 14 days of your stay.
A security deposit is requested with every booking to ensure the villa is treated with care. It is refunded within 3 working days after check-out. If damages or losses occur, the cost will be deducted from the security deposit.
Events and parties are not allowed. The properties are for vacation purposes only and must not be used for functions or exceed the maximum stated occupancy.
For bookings longer than 5 days, we offer housekeeping service once per week. Additional housekeeping services can be requested at an extra cost.
Prior to your stay, our representatives will contact you to confirm your arrival times and provide directions. On the day of your arrival, our team will conduct a walkthrough of the property with you and hand over the keys.
Should you encounter any issues, please contact our representatives. Their contact details will be provided prior to your stay.
